1. Overview
Finvtage Access LLC offers a 15-day refund request period for eligible service engagements, including services provided under the VOYEX brand.
This policy is intended to provide a fair and transparent process for eligible refund requests while accounting for work already performed and costs already incurred.
2. Company and Brand Coverage
This policy applies to services sold by Finvtage Access LLC under the Finvtage Group identity and under the VOYEX brand, unless a signed client services agreement states otherwise.
VOYEX is a registered fictitious name / DBA operated by Finvtage Access LLC and is not a separate legal entity. VOYEX transactions are governed by the same policy unless a signed service agreement states otherwise.
3. 15-Day Refund Request Period
Refund requests must generally be submitted within 15 calendar days of the applicable initial service payment.
Submitting a request within the 15-day period does not guarantee a full refund. Eligibility depends on the service agreement, the nature of the engagement, and the work already performed.
4. Eligibility and Adjustments
Approved refund amounts may be reduced or excluded for:
- fees for work already completed;
- third-party expenses;
- non-refundable external costs; and
- specifically customized or delivered work.
Where partial work has been performed in good faith under an agreed scope, Finvtage Access LLC may issue a partial refund reflecting completed work and recoverable unused amounts.
5. Recurring Services and Cancellations
Recurring services may be cancelled according to the applicable service agreement. Cancellation stops future recurring charges according to the notice and timing terms in that agreement and does not automatically entitle a client to a refund of amounts already billed for completed or in-progress service periods.
6. How to Request a Refund or Cancellation
To request a refund or cancel an eligible service, contact us at support@finvtagegroup.com with:
- your business name;
- the email used for the engagement;
- the payment date and amount;
- the brand under which services were purchased (Finvtage or VOYEX); and
- a brief explanation of the request.
7. Refund Method and Timing
Approved refunds are returned to the original payment method where practicable. Processing times may depend on the payment provider and your bank.
8. Signed Agreements Control
If a signed client services agreement contains different refund or cancellation terms, the signed agreement controls.
Nothing on this website is intended to contradict an individual signed contract between Finvtage Access LLC and a client.
9. Contact
Questions about this policy may be sent to support@finvtagegroup.com.